PRIVACY POLICY

AA)   PRIVACY POLICY

In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site. Data protection has to be taken seriously and your privacy is of importance. We shall use your personal details and other information only as per this Privacy policy. We will only collection information that is necessary and relevant and keep it as long as we are required by law for the purpose it was collected.

You are free to visit our site without having to submit any personal details and during browsing remain anonymous. We will not be identifying you unless you create an account on the site and login with your username and password.

Data that we collect in offline stores

When you buy directly from us or any of our channel partners or subscribe to any of our memberships or programmes we will be collecting your personal data. This privacy policy is also applicable to the data collected through various formats of ours and you have agreed to the same by not opting out of the program.

Data that we collect

Whenever you desire to or place and order on our site we will be collecting information from you. We will be collecting, storing and processing the data that was collected during the time and after you place and order for a product from our site. This will be relevant for purchase from our site and any possible later claims. We may collect your title, name, gender, email address, billing & delivery address (if different), mobile number, payment details, payment card details or bank account details.

We need this information in order to allow you to go ahead with placing your order for a product on the Site. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We reserve the right to pass your name, phone number, email id and address on to a third party such as a courier company or delivery partner in order to make delivery of the product to you.

We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company M&N India Apparel’s Pvt ltd a company registered in India under the Companies Act 2013..

You may receive phone calls from us, our partner or our third party associates in relation to providing services to you. Whatever data you’ve provided to us must be voluntary, accurate and not misleading. Anything on the contrary has to be brought to our notice immediately. Your order details will be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties nor access your account using public wifi or hotspots. We cannot assume any liability for misuse of passwords unless such misuse is our fault.

We view protection of your privacy as a very important subject and that it is an asset to be protected. Subject to the terms of this Privacy Policy, we shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We store and process your information on computers located in India that are protected. If you object to your information being transferred or used in this way please do not use the Site.

We reserve the right to communicate your personal information to any third party or Government agency that makes a legally-compliant request for its disclosure.

Deletion of Personal Data

You have the right to delete your personal data by writing to us on our customer service email ID – support@eydis.shop along with your registered mobile number details. We will ensure that your data is deleted as per the process set out by us for data deletion. Please note that once you send your data deletion request at the above mentioned email ID, your data will get deleted from this platform. Once the account is deleted, you will be intimated about the same vide an email.

Credit Check and Fraud Prevention

We use standard and authorized payment services of reputed companies and our Credit Check and Fraud Prevention policies are aligned to the policies of these companies. All disputes would be subject to the jurisdiction of courts at New Delhi.

Other uses of your personal information

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested.

Third Parties and Links

We may share your data within our corporate group and with trusted partners, agents, and subcontractors who help us serve you. This includes third parties who assist with:

• Order Fulfilment: Delivering products and processing payments.
• Optimization: Analyzing data, marketing measurement, and customer support.
• Security: Exchanging information to prevent fraud and reduce credit risk.

In the event that we sell all or part of our business, our customer databases may be transferred to the new owner.

Aside from the uses described in this policy, we will not sell or disclose your personal data to third parties without your consent, unless required by law. Please note that our site may feature third-party links or ads; we are not responsible for the privacy practices or content of these external sites.

Cookies

You don’t need to accept cookies to browse our site, but you will need them to use certain features, such as placing an order or keeping items in your shopping cart.

What are cookies? Cookies are small text files that identify your computer to our server. They help us recognize you (via your IP address) so you don't have to re-enter information every time you visit.

How we use them:

• Convenience: We use cookies to remember your preferences (like your login or shopping cart) to save you time.
• Security: Our cookies are virus-free and do not contain your private or personal details.
• Analytics: We use Google Analytics to help us understand how the site is used. This data is pseudonymized, meaning it helps us see trends without identifying you personally.

Your Choices: You can set your browser to block cookies, but this will limit your ability to use the site. You can also opt out of data collection at any time. For more information on managing cookies, visit allaboutcookies.org.

 

BB)   Security

We take the security of your data seriously and have implemented robust technical and physical measures to prevent unauthorized access, accidental loss, or damage to your information.

• Secure Infrastructure: We store your personal details on secure servers protected by advanced firewalls.
• Encryption: For electronic payments, we use Secure Socket Layer (SSL) encryption. This makes it extremely difficult for unauthorized parties to intercept or decrypt your information.
• Verification: To keep your data safe, our team may occasionally ask for proof of identity before sharing personal information with you.

Your Role in Security: While we work hard to protect your data, no system is 100% secure. You can help by:

• Never sending full credit or debit card details via unencrypted emails.
• Keeping your account password confidential.
• Signing off when you finish using a shared computer.

Consent

By using our website or providing your information to us (or our agents), you agree to the data practices described in this Privacy Policy.

Communication Preference & DND: Even if you are registered with a Do Not Disturb (DND), Do Not Call (DNC), or NCPR service, you authorize M&N India Apparel Pvt Ltd and our service providers to contact you via telephone. This authorization is specifically for calls related to your transactions or activities on our website.

Copyright and Policy Updates

Intellectual Property: M&N India Apparel Pvt Ltd holds the copyright for this Privacy Policy. The use of this text—in whole or in part—by third parties for commercial purposes is strictly prohibited. We reserve the right to take legal action against any copyright infringements.

Policy Changes: We may update or modify this Privacy Policy at any time by adding or removing clauses. It is the user’s responsibility to review this page periodically for updates; M&N India Apparel Pvt Ltd is not obligated to provide individual notifications regarding these changes.

 

CC)   Shipping & Delivery ( INDIA )

• We aim to deliver your orders as efficiently as possible.

Processing Time

• Orders are typically processed and shipped within 5–7 business days.
• Custom-made orders may require an additional 3-4 business days.

Shipping Options (Within India)

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days (charges as per the logistics partner)
• Cash on Delivery (COD): Not available as per company policy

Order Tracking

• Once your order is shipped, we’ll share a confirmation email and a WhatsApp message with tracking details.
• Important Notes
• Delivery timelines are estimated and may vary due to external factors.
• We do not deliver to P.O. Box addresses.
• Check our full Exchange Policy. 

 

 Shipping & Delivery (International)

We offer international shipping to selected countries worldwide.

Processing & Shipping Time

• Orders are typically processed and shipped within 7–15 business days, as shipping timelines vary from region to region.
• Custom-made orders may require an additional 5–7 business days.

Shipping Timelines (By Region & Countries)
Estimated delivery timelines after dispatch may vary depending on the destination country and customs clearance:

• South Asia (Nepal, Sri Lanka, Bangladesh, Bhutan, Maldives, etc.):
  7–10 business days
• Middle East (United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, etc.):
  7–12 business days
• Southeast Asia (Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines, etc.):
  8–14 business days
• Europe (United Kingdom, France, Germany, Italy, Spain, Netherlands, etc.):
  10–18 business days
• North America (United States, Canada, etc.):
  10–20 business days
• Australia & New Zealand (Australia, New Zealand, etc.):
  12–20 business days
• Africa & Other Regions (South Africa, Kenya, Nigeria, etc.):
  12–25 business days

Express shipping may be available for select countries. Delivery timelines and charges will be shared accordingly.

Shipping Charges

• International shipping charges are calculated based on destination, package weight, and courier partner.

Order Tracking

• Once your order is shipped, we’ll share a confirmation email and a WhatsApp message with tracking details.

Customs, Duties & Taxes

• Any customs duties, import taxes, or local charges applicable in the destination country must be borne by the customer.
• We are not responsible for delays caused due to customs clearance or regulatory processes.

Important Notes

• Delivery timelines are estimated and may vary due to customs, courier delays, weather conditions, or unforeseen circumstances.
• We do not deliver to P.O. Box addresses.
• In case of failed delivery due to incorrect address or recipient unavailability, reshipping charges will be borne by the customer.

 

 

Need Help? Contact us at support@eydis.shop

 

(c) Additional Fee

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of order placed, it takes about 5-7 days for domestic orders and 13-15 days for international orders to reach you. 8 to 10 business days. Custom orders may take an extra [3-4] days. 

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

 

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@eydis.shop or call us on +91 9891314749 Monday to Saturday, 10AM to 7PM) and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you can track the order from My Order section.

You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location

DD)    Cancellation & Exchange Policy

Can I cancel my order?

You can cancel your order within 8 hours of order by emailing us on support@eydis.shop or calling us on +91 9891314749 (Monday to Saturday, 10AM to 7PM IST).

M&N Apparels P Ltd reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my cancelled product?

Money will be returned to the bank account/ credit/debit card where the payment was made from.  We don’t do Cash on Deliveries for orders and all orders that are processed will be only for those that are pre-paid.

How long does it take to receive a refund for a cancelled product?

We will process your refund within 3-7 business days in case of cancellation of an order

My garment does not fit me. What can I do?

If the product does not fit and is not as per the confirmed measurement sheet then you have to inform us within 5-7 days of receiving the product. In some cases, minor size, fit alterations and easy replacement might be available for orders placed within India.

EE)    Terms & Conditions and Disclaimer.

T&C and Disclaimer: Understanding Their Importance

 Customer Privacy Policy

1. Introduction

At M&N Apparels P Ltd, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Data Collection and Usage

We collect customer data from our network of merchants to personalize, provide, and improve our services. This includes features such as address and contact details prefill to streamline your experience.

3. Consent to Data Collection

By using or accessing our website or other services ("Services") in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. You hereby consent to our collection and use of your information as described herein.

4. Data Security

We take immense measures to ensure the privacy and data protection for our merchants and their customers. If you feel on the contrary please feel free to call us on +91 9891314749 or write to us on support@eydis.shop

5. Our Commitment

Your trust is paramount to us. We assure you that we take all relevant measures to ensure the safety of your data. Our commitment to data protection includes using advanced security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy.

By buying a product by M&N Apparels P Ltd you are agreeing to our disclaimer policy below.

This product is provided as is without any guarantees or warranty. In association with the product, M&N Apparels P Ltd makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a/any particular purpose. Use of the product by a user is at the user’s risk. In no event shall M&N Apparels P Ltd be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.

Returns Policy: We offer only exchanges as per our returns & exchange policy. The details are mentioned in the Exchange policy section.By buying a product by M&N Apparels P Ltd you are agreeing to all our T&C including exchange, refund and return policy.